Shipping & Returns
ALL SALES FINAL
However, if an item just does not fit we will offer store credit (at our discretion). To receive store credit, we must receive the item(s) back to the store within 14 days of the original ship date. Item must be in new, unworn, original condition with all tags attached/in original packaging.
Purchaser is responsible for all shipping charges incurred.
We hope your love your Ruby & Pearl merchandise as much as we do!
We ship using USPS. You are automatically charged shipping when you order from our website, and prices are based upon pre-determined weights. Shipping charges are bundled when multiple items are purchased.
If you would like to order an item online, but wish to pick it up in store, simply choose IN STORE PICK UP at checkout and all shipping charges will be removed, and your package will be ready for pick up at our location immediately after. If you are NOT local, and choose 'IN STORE PICK UP', your order will NOT ship out to you. We will email you asking if you would like us to PayPal you for shipping charges (this is how we keep our prices low y'all!).
We ship out packages daily. Generally, when you place an order, it ships out same day or next day depending on what time of day the order is placed. However, if you order an item Friday afternoon and we have already made our post office run for the day, your item may not ship until we re-open Tuesday (or Monday during our holiday hours).
We pride ourselves on our quick and immediate shipping, and we strive to keep our customers happy! We hope you appreciate this as much as we appreciate YOU!
THANK YOU for shopping Ruby & Pearl!